Privacy Policy

1. Introduction

The Retreat Cottage ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and government-issued ID details for check-in.
• Booking Details: Dates of stay, number of guests, room preferences, and special requests.
• Payment Information: Transaction details processed through our secure payment partners.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected via cookies).
• Authentication Data: If you sign in using Google, we receive your name, email, and profile picture from your Google account.

3. How We Use Your Information

• To process and confirm your bookings and reservations.
• To communicate booking confirmations, updates, and promotions.
• To improve our website experience and services.
• To comply with legal obligations under Indian law.
• To ensure the safety and security of our guests and property.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Payment processors, cloud hosting (Supabase, Vercel), and authentication services (Google OAuth) that assist in delivering our services.
• Legal Authorities: When required by law or to protect our rights and safety.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you interact with our site and remember your preferences. You can disable cookies in your browser settings, but this may affect your experience.

6. Data Security

We implement reasonable security practices and procedures as mandated by Indian IT laws. Your data is stored securely using encrypted databases and access is restricted to authorised personnel only. However, no method of electronic storage is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications.

8. Third-Party Links

Our website may contain links to external sites (Google Maps, Instagram, etc.). We are not responsible for the privacy policies or content of these external sites.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at info@retreatcottage.in or call +91 99060 39157.